Please review our Frequently Asked Questions guide below before proceeding to contact us with your enquiry.
Moon Climbing have 3 retail stores: one is exclusively for the United States of America (USA), one for the European Union (EU) and one other for the United Kingdom (UK) and Rest of World (ROW). If you are in the USA please order from our USA Shop. If you are in the EU please order from our EU Shop. If you are anywhere else then please order from our UK Shop
Unfortunately this is not possible. You can create additional accounts but these will need to be associated to unique email addresses and would be considered separate customer accounts on our websites.
Yes. These would be setup in your delivery options when placing your order. You can also add new addresses in My Account > Address Book.
Yes. These can be edited in My Account > Account Information
This is a process whereby our orders team will be able to place orders and see your account as you do. This is very useful if you are experiencing issues placing your order. This can be enabled in My Account > Account Information.
If you're having issues placing an order please try the following steps.
1) First clear your cache. The problem could be due to a caching issue.
2) Try creating an account and see if that allows you to make an order rather than ordering as a guest.
3) Make sure that the billing address you are inputting is exactly the same as the address the card is registered to.
4) We do find that manually inputting your address details rather than using autofill sometimes helps. Extra spaces can be added with auto fill leading to issues.
5) And if all else fails, switch to an incognito window. That should work.
If you still have problems, please email us (see below).
You may have attempted to pay, however if it has not been approved by our payment provider the order will not have come through to us. In these instances you will not have received an order confirmation email from us. The transaction may appear as
Pending in your bank account, however in the absence of payment approval we will be unable to take these payments. They will disappear from your account in a couple of days.
Please email our support team and someone will get back to you ASAP.
