Using Your MoonBoard App

Download The Moonboard App

Download the free MoonBoard app. Select your board setup and check hold positions and orientation. Your app is now ready to use. You can browse thousands of problems, set your own climbs and log your ascents. Connect the app to your MoonBoard to illuminate problems on the wall as you climb. You can also log-in to your app account on your desktop here.

Moonboard App FAQ

Why can't I login to the MoonBoard App?

This is usually because the username or password being entered is incorrect. Scroll down through the FAQ's to find out how to reset your username or password.

I forgot my username or password, what do I do?

If you have forgotten either of these then you can easily reset them by clicking "Forgot login details" on the app.

Can I change my app nickname/setter name?

You can change your nickname/setter name in the App by clicking "You" in the bottom right corner followed by "Edit".

Is it possible to delete a problem I have created?

If the problem has not been repeated, you delete as follows: In the problem list click the 3 dots on the right. Click "Delete <'problem name'>". Confirm if you want to delete or keep.

How can I list my board in the directory?

This functionality is only available by logging into your MoonBoard account via the following link: https://www.moonboard.com/account/login - Once you have logged in click "MOONBOARDS" in the left hand menu, followed by "EDIT/ADD".

Why isn't the app updating with my new benchmarks?

MoonBoard Benchmark problems are curated by a small group of MoonBoard moderators. If you think a problem should be benchmarked then add it to your logbook and select this option. Our moderators periodically assess these requests and if they deem it worthy your problem will show up in the benchmark list in due course.

My App isn't loading, what do I do?

Remove the App from your device ensuring that you delete the data when prompted - please be aware that none of your historic data will be deleted, just what is on your device. You logbook and ticks are safe! Do a fresh install of the app and log-in ensuring that you use the same credentials as before. Please note - if you log-in using a different username (for instance your Apple or Google account) you may inadvertantly be creating a new account. If you want to keep your logbook be sure to use the same username and password as before.

Can i have access to the moonboard dataset?

No - we do not share our user data. Please don't ask!

Where can I find out about Benchmarks and Ranking?

Click the burger menu in the top left corner of your app. Under STATISTICS you will see Rankings - this will show your current rank. If you click "More info" you will see how benchmarks and rankings are calculated.

Do the early Moonboard setups work on the app?

The Moonboard as we now know it was released in 2016 and this is the earliest setup supported on the app. There were some setups prior to this but they were not widely available and did not support the LED system therefore they were never added to the App. If you happen to have one of these then feel free to let the community know on the Facebook group https://www.facebook.com/groups/moonboard/about - we'd all love to see them.

Whay has my ranking disappeared?

Please check that the ‘Be part of the MoonBoard Community" option is still selected, to do this please follow these steps:
• Select the left menu bar (top left three line icon)
• Go to Account – and select Profile
• Near the bottom of the My Profile page is a no-yes slider for opting in to the MoonBoard community (this should be YES)
• Click the update icon at the bottom and confirm YES when asked
• You should now be able to see your ranking

My question isn't answered here

No worries at all - Just drop us a line at [email protected] and our knowledgeable team will be happy to help.